Ohana

25 Ravenscroft Close,

Middlewich, Cheshire

CW10 9PX

Company No. 10389404

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Oven Cleaning Demon Ltd Privacy Policy

 

May 2018

 

About Us

 

Oven Cleaning Demon Ltd is an independent oven cleaning service based in Middlewich, Cheshire, providing home based cleaning services across the North West, Midlands & North Wales. 

 

How We Collect and Use Information

 

We collect the following types of information about you:

 

Information you provide us directly:

 

We may ask for certain information from you when using Oven Cleaning Demon Ltd services, these may include Name; Address inc Postcode; Phone Numbers; Email Addresses. The sources where this information may come from are:

  • This website, via our contact form, use of the email address or phone numbers

  • Facebook, via our business page or messenger service

  • Face to face, you may engage my services while i'm at a customers location or various events and markets OCD Ltd promotes it's business

  • Third Party, for example, OCD Ltd may be recommended by an estate agent

  • On site, when the works are completed via our invoice pads

 

Why we collect this information:

 

We use this information to operate and maintain our business, this includes:

  • To keep customers informed of appointments and to ensure the works can be completed

  • To contact you following works for customer feedback

  • To keep accurate accounting records of works completed

  • To ask if you wish to be contacted in within 18 months after works have been complete to book an appointment

 

Information we may receive from third parties:

 

We may be contacted by a third party undertake works, for example an estate agent on behalf of a tenant or landlord, this may include personal information, all information received will be held under the terms of this policy.

 

Analytics information:

 

We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for our website and social media sites. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving our services. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

 

To provide this insight we use Google Analytics & Facebook, more information about how we use these services can be found here:

 

Google Analytics -  https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008

 

Facebook - https://www.facebook.com/about/privacy/update

 

Cookies information

 

What are cookies?

 

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device, they do not collect personal information.

 

What are cookies used for?

 

Cookies allow our site to know if your computer or device has visited us before. Cookies can then be used to help understand how you are using our site, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience.

 

How long will cookies stay on my device?

 

The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

 

First and third-party cookies:

 

First-party cookies are cookies that belong to our site, third-party cookies are cookies that another party place on your device through our website, for example Facebook or Google Analytics.

 

How to control and delete cookies:

 

You can find out more information cookie settings at third-party information sites, such as www.allaboutcookies.org, here you can find information how to delete or disable cookies. Please note that if you set your browser to disable cookies, you may not be able to access certain parts of our Service and other parts of our Service may not work properly.

 

Communication & Sharing Information

 

Email & Direct Communications:

 

We will contact you through specific and agreed methods to undertake the works agreed, this may include Telephone, Email, Text Message or Direct Messaging

 

We may use this identifiable information to send further emails or text messages about or services if you have agreed or contact you for feedback.

 

When we send you such information, at any time, you will always be able to change your preferences with regards to what information you receive. This can be done by calling 07766 718 142 or emailing wow@ovencleaningdemon.co.uk

 

Sharing of Your Information:

 

OCD Ltd will not share or sell you information for any business or marketing purpose.

How We Store and Protect Your Information

 

Storage and Processing:

 

All personal information provided to us will be securely stored either in digital format (email, text messages, direct messaging) or physical format (Invoice pads)

All processing of customer information will only be undertaken by OCD Ltd.

 

How long do we keep and process your information?

 

Personal information used for invoicing will be kept in accordance with UK Tax Laws, currently this is 6 years.

Diary - All personal information stored in works diary will be stored for 3 years maximum. (1 year of current diary, 2 years in storage for reference)

Once the time limit has passed for each element, all records will be destroyed.

Your Choices about Your Information:

 

You have the right to request all the information we have on you, this is to make sure the information we have is accurate and up to date and also to request that we delete it, to make a request please either email wow@ovencleaningdemon.co.uk or write to:

Andy Diggle 

Ohana

25 Ravenscroft Close,

Middlewich, Cheshire

CW10 9PX

 

Certain information will need to be retained to comply with the law, any information that relates to these matters will be securely stored until the legal time frame has lapsed, then the information can be destroyed.

Changes to this Policy

Oven Cleaning Demon Ltd have the right to update and amend this policy at any time, when changes are made we will make all reasonable effort to inform users.